Custom label terms

Effective: 26 September 2026 (version 2.2, revised 26 September 2026)

These terms apply to the custom-label service provided by WAIN99 (和飲九九貿易合同会社, Wain99 Trading GK) and its Taiwan branch ("we", "us"), in which we make a label from the images and text you send and apply it to a bottle (the "Service"). Please read them before sending us an image.

1. Scope

  1. These terms apply to every stage of the Service: enquiry, quote, proof, production and delivery.
  2. Anything not covered here is governed by our privacy policy and the conditions in your quote. The quote prevails only for conditions that were individually agreed and expressly stated in the quote as differing from these terms.
  3. The contracting party (our Japan head office or our Taiwan branch) will be stated in the quote.

2. Definitions

  1. "Your Content" means the images, artwork, text and layout you send us for the Service.
  2. "the Product" means a bottle carrying a label made from Your Content.

3. Who can use the Service

  1. You must be at least 20 in Japan, 18 in Taiwan, or of legal drinking age where you live.
  2. If you apply for a company or organisation, you must be authorised to act for it. If you use the Service for business, please tell us when you send your request.

4. When an order is made

  1. Sending the form on our site is an enquiry, not an order.
  2. We will send a quote stating the suggested drinks, quantity, price, lead time, payment due date and how long the quote is valid, together with a print proof. The minimum order is 60 bottles.
  3. An order is made when you approve the quote and final proof in writing or by email and we confirm it. Where the law of your location requires an age check or other sales procedure, completing it is also a condition of the order.
  4. You can take reasonable time to review the quote and these terms before ordering. We keep the approved quote and proof, and the version of these terms you agreed to.

5. Rights in Your Content and your promises

  1. Copyright and other rights in Your Content stay with you or the rightful owner. Using the Service does not transfer them to us.
  2. You promise that Your Content:
    • was created or photographed by you, or you have the owner's permission to use it for the Service, including reproducing and selling it as a label;
    • shows people only with their consent (or a parent's or guardian's consent for minors);
    • does not infringe anyone's copyright, trademark, design, portrait, publicity, privacy or other rights (including by copying or imitating someone else's work without the owner's permission); and
    • comes from the source you declared under section 6.

6. Declaring the source and our checks

  1. When you send your request, you must declare where Your Content comes from (your own work, the owner's permission, purchased or free stock, etc.). If you rely on permission or stock material, please show us the permission or licence terms.
  2. Where needed, we may check, including by reverse image search, whether Your Content matches or resembles other works, and may ask for permissions, licence terms or working files.
  3. If the source cannot be confirmed, or you do not cooperate with a check we request, we may decline the work.
  4. Our checks help us decide whether to accept and produce the work; they do not guarantee that Your Content does not infringe third-party rights. Your promises under section 5 remain effective even if we carry out checks. Our liability for our own conduct is governed by section 14 and applicable law.

7. Content we cannot accept

  1. Material owned by others, such as anime, game or manga characters, other companies' logos or trademarks, or photos of celebrities, unless you have the owner's written permission.
  2. Anything copied or imitated from someone else's work without permission (unless you have the owner's permission).
  3. Photos of people who have not agreed to it.
  4. Anything that suggests or targets minors, encourages drinking during pregnancy, or may otherwise harm the health of minors or pregnant people.
  5. Anything that encourages or promotes drinking, or approves of heavy or binge drinking or drink-driving.
  6. Claims of health, beauty or medical benefits.
  7. False or misleading statements about the drink's type, alcohol content, origin or awards, or anything that could be mistaken for another company's product.
  8. Content that is offensive, discriminatory, violent or obscene, or that promotes a political or religious cause.
  9. Anything unlawful in Japan, Taiwan or the place of delivery.

8. Our review and right to decline

  1. We review Your Content before printing and may ask you to change it.
  2. If we have reasonable grounds to suspect that Your Content breaches sections 5 to 7, we will tell you why and give you a chance to fix it. If the issue remains, we may decline the work or stop production or delivery, before or after an order is made. In urgent cases we may stop first and tell you afterwards.
  3. If we decline under paragraph 2 before production starts, you pay nothing, unless it results from a false declaration or other circumstances attributable to you, in which case section 13 applies.

9. How we may use Your Content

  1. You allow us, free of charge, to use Your Content as needed to quote, proof, print, produce, deliver and support your order, including copying, resizing, adjusting colour, cropping and adding legally required information.
  2. We will not use Your Content or photos of the Product in advertising or case studies without your separate consent.

10. Proofs and the finished product

  1. Once an order is made, we produce it as shown in the approved proof. Errors that were in the approved proof are yours to correct at your cost, unless they were our mistake.
  2. Colours on screen and in print, label size and placement may vary slightly because of printing and hand application.

11. Labels and drinks

  1. As a rule, the brewery supplies bottles without a front label, and we apply your label at our site in Yokohama, Japan. Supply conditions differ by product and will be stated in the quote.
  2. Legally required details such as product type, alcohol content, volume, producer and warnings are displayed as the law requires (as a rule on the brewery's back label, and never covered by the front label). For deliveries to Taiwan we add the Chinese-language label required there. These details cannot be changed on request.

12. Cancellation and returns

  1. If you cancel for your own reasons after an order is made, you pay the costs actually incurred up to that point (for example label printing and drinks already ordered), less any amount we recover by reusing or reselling them, and no more than those costs.
  2. Because the Product is made to your request, we cannot accept returns or exchanges for change of mind.
  3. If the Product arrives damaged or with an error on our part, we will replace or correct it at our cost. To help us check quickly, please contact us within about 7 days of delivery; missing this window does not by itself remove any rights you have under law.
  4. For distance sales to customers in Taiwan, the Product is a customised item made to your request and, under Article 2(2) of the Regulations Governing Reasonable Exceptions to the Right of Rescission in Distance Sales, is excluded from the 7-day right of rescission in Article 19(1) of the Consumer Protection Act. This does not affect your rights regarding defects, non-conformity with the contract or other rights that cannot be excluded by law.

13. If infringement is suspected

  1. If there are reasonable grounds to suspect infringement of third-party rights, we may temporarily suspend production or delivery and request an explanation and supporting material. Any recall or destruction will be based on objective grounds, such as applicable law, an order of a court or other authority, confirmed infringement or an agreement with you, and will be limited to what is necessary and reasonable.
  2. You will bear reasonable and necessary losses and costs sufficiently caused by your breach of the rights promises, false declaration or other circumstances attributable to you. We will take reasonable steps to prevent losses from increasing and deduct amounts recovered, costs avoided and amounts already applied. Where our conduct also contributed, that contribution will be taken into account. Any balance of amounts paid remaining after these deductions will be refunded.
  3. Before settling a third-party claim, we will normally notify you and give you an opportunity to comment. Except in urgent circumstances, the costs covered by paragraph 2 are limited to reasonable settlements reached through this process.
  4. If you declared a false source, we may cancel the order.
  5. Our own liability remains governed by section 14 and applicable law.

14. Our liability

  1. For business customers (companies, organisations and anyone using the Service for business), we are not liable for losses caused by our slight negligence. Where we are liable, our liability is capped at the amount of the order and excludes lost profits and indirect loss.
  2. For all other customers, our liability for slight negligence is capped at the amount of the order.
  3. The exclusions, caps and limitations on types of loss in this section do not apply to losses caused by our intentional misconduct or gross negligence, or to liability that applicable law does not allow us to exclude or limit. For losses arising before an order is made, the absence of an order value does not create a zero liability cap. Business or consumer status is determined under applicable law.

15. Storage and deletion of Your Content

  1. You send your images to us by email, with your reference number in the subject line. We keep Your Content in our email and internal storage and make sure only people who need it for the work can access it. What you enter in the request form reaches us through our online store platform (Shopify).
  2. We keep Your Content for one year after delivery in case you reorder, then delete it from storage we control. If no order is made, we delete it six months after our last contact.
  3. On request, we will delete it from storage we control (such as email and internal storage), ask our service providers to delete their copies, and tell you the result.
  4. We may keep records needed to respond to infringement claims or otherwise required by law or for disputes, for as long as needed.

16. Personal information

  1. Who handles it: 和飲九九貿易合同会社 (WAIN99) and its Taiwan branch.
  2. What we handle: your name, contact details, company name, enquiry details and any images of people in Your Content.
  3. Purposes: quotes, proofs, production, delivery, contacting you, after-sales support, storage in case you reorder, and checking rights and handling infringement claims.
  4. Period: while we provide the Service and for the storage periods in section 15.
  5. Where and by whom: mainly in Japan and Taiwan. We may entrust handling to service providers (such as our online store platform, printers and couriers) as needed for the work, and their storage may be located outside Japan and Taiwan.
  6. How: electronically or on paper, for contact, proofs, production, outsourced processing, delivery and record keeping, as needed for the purposes above.
  7. Your rights: you may ask us to disclose, correct, stop using or delete your personal information by contacting contact@wain99co.com. We will verify your identity by reasonable means and respond in line with legal procedures and time limits.
  8. If you do not provide the information we need, we may be unable to provide the Service. If other people appear in Your Content, please let them know the contents of this section.

17. Changes to these terms

We may change these terms. Changed terms apply to enquiries made on or after the effective date posted on our site. Enquiries and orders made before then remain under the terms in force at that time, and any necessary change will be agreed with you individually. We keep every version.

18. Governing law and courts

  1. These terms are governed by the laws of Japan.
  2. The Yokohama District Court has exclusive jurisdiction at first instance over disputes about the Service.
  3. Nothing in this section limits rights you have as a consumer under the laws of the country or region where you live (including the right under Taiwan's Consumer Protection Act to sue where the consumer relationship arose).

Contact: WAIN99 (和飲九九貿易合同会社), 4-152-2 Ushioda-cho, Tsurumi-ku, Yokohama, Kanagawa, Japan — contact@wain99co.com